Culture & Values

Putting patients and staff first

The values at the core of NARU’s culture match those of our NHS partners

The values at the heart of NARU reflect those of our partners across the wider NHS. These are:

  • Working together for patients
  • Respect and dignity
  • Commitment to quality of care
  • Compassion
  • Improving lives
  • Everyone counts

We believe NARU can succeed in delivering its main objectives if we operate in the following way:

By being patient-centred.

By this we mean:

  • We will ensure that the improvement of patient care always remain at the heart of everything we do.
  • We will respond to the needs of patients, with a particular focus on those that may be caught in high risk situations or complex pre-hospital emergencies.
  • We will ensure that the interoperable capabilities and ambulance deployments within high risk areas (the inner cordon of an incident) remain consistent with our legal duty of care to patients. 

By delivering a high-quality service.

By this we mean:

  • That NARU staff will be comprised of national subject matter experts who can demonstrate the highest levels of credibility and competence in their specialist areas.
  • We will maintain a nationally accredited Education & Training Faculty to promote and maintain the highest standards of training for specialist ambulance capabilities.
  • We will commission research and development activities to ensure we are at the cutting edge of innovation and improvement.
  • We will maintain a quality management system for the National Safe System of Work and our associated activities to ensure they remain legally compliant and represent industry best practice.
  • We will specify and procure quality equipment for the interoperable capabilities which meets the requirements of our staff and patients.
  • We will use our resources carefully, making sure we provide the most cost-effective high-quality service.
  • We will work hard, and our staff will remain fully committed to delivering our outputs.
  • We will learn from successes and mistakes made across the sector to ensure we continually improve. This will include positive engagement with single sector and Joint Organisational Learning activities (for example, with other emergency service colleagues).
  • We will take pride in the service we provide. 

By having clear and open communication and partnership working.

By this we mean:

  • We will be transparent with our staff and our contract holders on our performance against deliverables and objectives.
  • We will be open and honest with our staff and our stakeholders.
  • We will listen and respond to feedback from service users.
  • We will work closely with our multi-agency stakeholders in accordance with the principles set out under the Joint Emergency Services Interoperability Principles (JESIP).
  • We will work in close partnership with other NHS organisations.
  • NARU staff will work as an effective team, showing dignity and respect for everyone.
  • We will handle data carefully and in compliance with our associated obligations.