NARU comprises a team of subject matter experts and support staff to deliver its core aims and functions. This team has established interfaces with the Department of Health, NHS England, NHS Commissioners and other external bodies including; the Health and Safety Executive, multi-agency partners and expert bodies enabling it to effectively represent the Ambulance Service and support the local delivery of Emergency Preparedness Response and Recovery.
The NARU Contract and its delivery is managed through a Steering Group with representatives from NHS England and West Midlands Ambulance Service NHS Trust.
The day to day management of NARU and the effective delivery of its services is managed through a Central Management Team (CMT).
The Central Management Team
Keith Prior MSc MCPara
Keith has over 34 years experience with the NHS Ambulance Service commencing his career as a cadet in 1981 with Greater Manchester Ambulance Service. More recently he has been Director of Operations at West Midlands, Yorkshire, and Welsh Ambulance Services leading each of those services to high levels of emergency response performance whilst delivering real changes in service delivery for the benefit of patients. In 2011 Keith returned to West Midlands Ambulance Service NHS FT as Director of the National Ambulance Resilience Unit (NARU).
Keith leads NARU in its liaison with Government, NHS England, NHS Ambulance Trusts and stakeholders ensuring effective governance through the development and maintenance of an organisational strategy, an annual work plan and regular progress reports to stakeholders and commissioners. Under his leadership NARU has grown to become widely recognised as the leading organisation for national Ambulance Service emergency preparedness, resilience and response.
Keith is a HCPC registered Paramedic, a strategic level Commander and holds an MSc in management. Keith is married and has two daughters. In his spare time he is a committee member, team manager, coach and player with his local Charter Standard Community Football Club.
Eddie Tunn graduated in 1978 and did his Junior Doctor training in Glasgow, Newcastle, Cardiff and Birmingham before becoming hospital consultant physician in Liverpool in 1990. Pre-hospital training undertaken with WM CARE Team, and pre-hospital care provider for 15+ years, initially with CARE Team and then with NWAS.
Responding to 100+ 999 calls annually, and alongside HART maybe once a fortnight. Clinical pre-hospital skill national level 7, short of RSI but including surgical skills, SORT, and with personal emphasis on CRM.
Contributor to national consensus groups on spine and pelvis immobilisation, and on PALM. Instructor previously for MIMMS and currently for ALS and PHTLS and is AIT/MTFA trained.
Reduced hospital commitment to allow secondments as, in addition to NARU, Eddie is:
– Associate Medical Director NWAS, with Area responsibility (with Consultant Paramedics) in clinical leadership for Cheshire and Mersey, and corporate responsibility (with team) for systems development in Urgent Care (since 2001) including initial introduction and continuing development of face to face triage systems (Pathfinder and others)
– Clinical Adviser to Liverpool Clinical Commissioning Group on Urgent Care, and Chair of North Mersey Systems Resilience Group (SRG – formerly Urgent and Emergency Care Network). Team developing Urgent Care provision across the whole-system health and social care economy, to relieve pressure on the Emergency Care capacity.
Eddie’s son is also a HART Paramedic.
Lt Col (retd) MCMI MInstRE
Before joining the Ambulance Service Mark had a full 40-year career in the British Army, Royal Engineers. He saw service around the world including operational tours in the Balkans, Northern Ireland and Nagorno-Karabakh. He also had tours as Chief Instructor at the Royal Military Academy Sandhurst and Commanded an Engineer Regiment. During the Falklands war he was the Engineer Operations Desk Officer at the Ministry of Defence.
As a staff officer in Headquarters 1st Armoured Division in 1984 he wrote the last and largest ever exercise held in Germany with over 100,000 troops. His last military posting was as the Joint Regional Liaison Officer (JRLO) in the West Midlands where he had a major role to play during the floods in Worcester and Gloucester for which he was given a Local Heroes Award.
He was appointed NARU Coordinator in 2007. Since then he has provided a focus for the Emergency Preparedness Resilience and Response staff in Ambulance Service Trusts around the United Kingdom. Recently he has led work with the Ordnance Survey to develop mapping for Community First Responders and been the Ambulance Service lead for the HMIC JESIP Review of interoperability across the emergency services.
Mark lives in Somerset with his wife having two grow-up daughters. In his spare time he is a local Community First Responder and enjoys working in silver.
Gerard Byrne DipHep
Head of Capabilities
Gerry heads the NARU Capabilities team of four Ambulance Advisors based at the multi-agency National CBRN Centre. A HCPC registered paramedic educated at Coventry University, his experience extends to more than 32 years, the last 13 years in emergency preparedness.
Gerry has a strong managerial background working across both agency and Government departmental boundaries at a senior level specialising in CBRNE. With his expertise in CBRN he was seconded to the Scottish Ambulance Service supporting their tactical response during the G8 Summit Conference in 2005, the Papal Visit in 2010 and the coordination of four international exercises in Europe, North America and Canada.
The capabilities portfolio includes the National HART Vehicle and Equipment Group, NARU policy and guidance, management of the NHS Strategic PPE Reserve, NARU Central Stores and the procurement of specialist ambulance equipment. He was seconded to a Home Office unit (Office of Security and Counter-Terrorism) in 2014 to the post of Head of Centre at the UK Police National CBRN Centre returning to NARU in March 2015. He lives on the Wirral with his partner Christine.
David Bull QAM MSc DipHep CertEd
Head of Education
David is responsible for the NARU team that design and deliver a range of EPRR related educational modules, courses and exercises. David holds a plethora of academic qualifications in both education and disaster management and strives to ensure that the patient is the focus of every course. Building on his EPRR role in SECAmb, David was seconded to the Police National CBRN Centre with responsibility for the development of competency based multi-agency command training.
Key achievements include developing and implementing the National training and education for Hazardous Area Response Teams and planning national live exercises. David has developed and maintained close links with other service EPRR colleges and has established excellent International links, always sharing best practice and benchmarking NARU courses. The Education Centre has won various awards and now holds the Skills for Health Quality Mark as a recognised NHS Education provider.
In 2013 David was decorated with the Queen’s Ambulance Medal for Distinguished Service and in 2014 David was the only Ambulance finalist in the Health Service Journal Rising Stars Category. Being a national role David spends many nights of the week away from home and he is grateful for the support of his family. Off duty David is keen on military history and is both Chairman and Parade Marshal for a branch of the Royal British Legion, which reflect on his 14 years military service.
JP MSc DipLaw SIRM
Christian is NARU’s Compliance Officer responsible for service specifications and standards. Before joining the NHS he worked as a News Editor for the Guardian Media Group. He subsequently became a Broadcast Producer with placements in South Africa, New York and Los Angeles. Christian joined the NHS in 1999 and spent 10 years delivering emergency care as an Ambulance Paramedic in Bristol becoming First Response Manager and Divisional Commander.
He went on to develop his NHS management and commissioning experience working as Resilience Manager for the South West Strategic Health Authority. He has successfully delivered a range of capital projects including a £5 million construction and the implementation of a new NHS service to provide care within high-risk environments for which he received a Commendation. He has managed NHS resources during a number of major incidents and in 2015 he was seconded by NHS England to support the Cross-Government Ebola Programme.
Christian is undertaking further professional development to qualify as a lawyer with a view to increasing his contribution to NHS governance. He lives in the Cotswolds with his wife Natalie and their two sons. Christian also serves his local community as a Magistrate sitting on the Wiltshire Bench.
CMT Co-Opted Members
Carl Daniels MSc
Carl is the Joint Emergency Services Interoperability Programme (JESIP) Lead for NARU and Deputy Senior Responsible Officer for the programme. He joined JESIP in August 2012 from the North West Ambulance Service where he was the Head of Resilience Development with specific interest in command education and training. He was previously responsible for the JESIP training work stream which saw over 10,000 commanders trained in a year. Carl joined the Greater Manchester Ambulance Service NHS Trust in 1994, latterly the North West Ambulance Service NHS Trust.
Since qualifying as a Paramedic in 1995 Carl has held a number of management positions providing a broad range of operational and corporate experience. To underpin his drive for continued professional development he was instrumental in the development and introduction of the National Occupational Standards for Ambulance Commanders. In 2011 Carl authored the first ever approved National Ambulance Command and Control Guidance.
Carl has been involved with numerous major incidents at the Operational, Tactical and Strategic Command levels and he has managed many aspects of service delivery in Greater Manchester, including the development, enhancement and management of non-standard response capabilities including Rapid Response Vehicles, Cycle Responders and the response to Major Incidents. Carl attained a Master’s Degree in Management from Manchester Metropolitan University Business School in 2009.
John Dyer PgDip HCPCPara
EPRRG representative at CMT
John started his ambulance career in 1985 and has been a registered paramedic for over 20 years. Entering into the field of Emergency Preparedness, Resilience and Response in 2002, he has seen the profession transformed into the highly effective and responsive entity it is today.
The regionalisation of ambulance services in 2006 saw John appointed as Head of Resilience and Specialist Operations of South Central Ambulance Service NHS trust (SCAS) – a service caring for a population of 4 million people, covering the counties of Hampshire, Berkshire, Buckinghamshire and Oxfordshire. He was instrumental in the introduction of HART into SCAS and is central to the continuing development of a doctor led air ambulance service in Hampshire and the Thames Valley.
John has chaired the national EPRR Group for over three years. This group is pivotal in driving forward the national EPRR agenda and is attended by all UK ambulance services. Working closely with NARU the group delivers key national work streams. As chair of the EPRRG, John also sits on NARU’s Central Management Team. John lives on the south coast at Lee-on-the-Solent, with his partner Alison and has two daughters and two step-daughters. He is also a keen cyclist, enjoying the beautiful New Forest.
Carl Rees BA (Hons)
Engagement Lead & Communications Advisor to CMT
With a BA (Hons) in Public Relations Carl is a senior marketing communications and stakeholder engagement specialist with 27 years of experience in the creative industries. Carl has worked in all areas of the NHS and across most healthcare sectors.
He has a particular interest in the emergency preparedness, resilience and response community and was part of the DH implementation team that rolled out Hazardous Area Response Teams (HARTs) across NHS ambulance trusts nationally.
He is the retained Communications Consultant to the Association of Ambulance Chief Executives (AACE) and has been a co-opted member of the National Ambulance Resilience Unit’s central management team since the organisation’s inception.
Dr Tony Zarola PhD CPsychol AFBPsS
Research and Evaluation Advisor to CMT
Tony is a chartered occupational psychologist registered with the Health Care Professions Council and managing director of Zeal Solutions Limited, a company specialising in the application of psychology to the world of work. Tony has a doctorate from the University of Nottingham, holds an honorary research position at the University College of London and is an associate fellow of the British Psychological Society.
As both an applied practitioner and active researcher, Tony is passionate about psychology and its role in delivering individual and organisational effectiveness. Tony’s particular areas of interest include health and well-being at work, leadership and management behaviour as well as the importance of individual and collective confidence.
Tony also spends a great deal of time working alongside numerous NHS organisations, including all Ambulance Services, helping them to collect, review and use evidence to create and sustain healthy and productive workplaces. He has been involved in various national projects associated with improving health and well-being in healthcare settings working with groups such as the Department of Health, NHS Employers and the Health and Safety Executive (HSE).
NARU Personnel and Contacts
NARU Ambulance Advisor
NARU Ambulance Advisor
NARU Ambulance Advisor
NARU Training Manager
Michelle Ping QVRM
Faculty Team Leader
NARU Command Instructor
NARU HART Advisor
NARU Training Coordinator
Ron Wilding MBE
NARU Support Services Manager
NARU Logistics and Stores Coordinator
NARU Facilities Coordinator
Laura Johnson MCIPS
NARU Procurement Manager
NARU Secretarial Administrator
Director of Finance, WMAS
Management Accountant, WMAS
NARU Admin Assistant