NARU On Call


NARU maintains an on-call capability to provide specialist national support.  The rota is made up of NARU Duty Officers that meet specific competency standards aligned to the Skills for Justice – National Occupational Standards for Ambulance Commands.  The Duty Officers are also subject matter experts in NHS Emergency Preparedness Response and Recovery.

The rota is split into two blocks; the weekday block from 08:00 Monday to 08:00 Friday and the weekend block from 08:00 Friday to 08:00 Monday.

Two NARU Duty Officers are available 24/7 via the on-call system and a single point of contact number held by authorised representatives within Ambulance Trusts, NHS England, the Department of Health and external agencies.

The role includes:

  • Establishing and staff the National Ambulance Coordination Centre (NACC)
  • Supporting the national coordination of ambulance mutual aid, particularly specialist capabilities.
  • Dealing with urgent questions and information requests from NHS England and other nominated stakeholders.
  • Providing intelligence on the readiness state of interoperable capabilities to NHS England or other nominated Central Government decision makers.
  • Providing advice and support to local Ambulance Trusts (EPRR context).
  • Dealing with out of hours inquiries from NHS commissioners in relation to the interoperable capabilities.
  • Supporting the national NHS command and control structure.
  • Supporting interagency liaison at the national level during emergencies.
  • Dealing with urgent safety notifications regarding interoperable capabilities.
  • Providing access to some of the national reserve stock of specialist equipment and safety critical logistics.
  • Disseminating sensitive intelligence briefings to relevant Ambulance Trusts or units.