NEAS drive to recruit new health advisors to answer 999 and 111 calls

The region’s ambulance service has launched a campaign today to help find a new generation of people to answer urgent and emergency calls for patients, fondly known as heroes in a headset. Health advisors are the first person someone speaks to if they’re dialling 111 and 999 with an urgent of emergency health concern. Last financial year NEAS took 439,940 calls to 999 and 864,050 calls to NHS111. A staggering 94,926 patients were treated and discharged over the telephone with a further 108,993 from ...