Accessibility Statement

Accessibility statement for the National Ambulance Resilience Unit (NARU)

This accessibility statement applies to content published on the domain.

This website is run by the National Ambulance Resilience Unit. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

We acknowledge that some elements of this website are not fully accessible:

  • Some video content may not be fully captioned, or provide associated transcripts
  • Not all PDF and Word documents are not fully accessible to screen reader software
  • We link to some online services that are not under our control and therefore we cannot guarantee their accessibility 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please either:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please either:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

NARU is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.


Vimeo embedded video does not alway have an accessible title attribute. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value – non-text content).


Order of headings is not always semantically correct. This is not a best practice issue.


Links do not always have discernible text. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value – non-text content).


Images on some older pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that is not within the scope of the accessibility regulations

PDFs and non-HTML documents

  • Non-HTML documents published before September 2018 do not need to be accessible – unless users need them to use a service.  


  • The accessibility regulations do not require us to provide a text only format for pre-recorded video published before 23 September 2020.    

Live video

What we’re doing to improve accessibility

We plan to test the site quarterly to address any new issues.

Preparation of this accessibility statement

This statement first was prepared in March 2017, and was updated on 8 December 2022.

This website was last tested by the National Ambulance Resilience Unit on 8 December 2022.

We carried out both manual checks, and automated tests using the Axe Accessibility checker and Lighthouse.

We tested our main website platform, available at, including:

  • Homepage
  • Content pages and forms 
  • Search page
  • News pages
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