Life of a 999 call handler

Have you ever thought about what it might be like to answer a 999 call? Calling 999 is often one of the most distressing moments in a person's life.Your loved one may have been involved in an accident; they may have stopped breathing. But what about the people who take that call, and hundreds of other calls just like yours, every day? We've spoken to 22-year-old 999 call handler Bradley Murray, who has been answering calls for our service for the last three years. Here's what he told us. "When most ...