NEAS receives "positive" feedback on service provided by call handlers

Patients who dialled 999 but received care over the phone rather than having an ambulance sent to them have rated the North East Ambulance Service in an independent survey. In the first survey of its type, 333 people in the North East region gave their views of 'Hear and Treat' services - a '999' service in which trained call handlers give medical advice over the telephone to avoid ambulances and paramedics being sent out when they are not needed. Patients rated the NEAS with a score ...