Patient satisfaction on the rise for NHS111 despite calls increase

Satisfaction with the North East’s NHS111 service continues to improve – despite an increase of more than 50,000 calls over the last year. As the region’s NHS111 provider, North East Ambulance Service (NEAS) randomly selects around 1,500 NHS111 callers each month to find out about their experience of using the service using a survey called the Friends and Family Test (FFT). Statistics from the last year show satisfaction levels continue to grow within the NHS111 service, with the latest FFT feedback ...