Culture change in the NHS: applying the lessons of the Francis Inquiries

Department of Health - This report shows that a great deal has been achieved since Sir Robert Francis’s public inquiry into Mid Staffs, and that the improvements made since must be sustained and embedded for the future and applied equally and rigorously across all sectors of the health and care system. Each chapter sets out the main areas where further action is needed to ensure that safe, effective and compassionate care is the norm. The supporting annex sets out in detail the progress made against the 290 recommendations of the Francis report.