NARU On-Call was implemented during 2012 and various improvements have been made to its capability since then.

The On-Call Officer provides support, guidance and action if necessary, in the event of an untoward incident or disruptive challenge that may impede the daily operations of NARU; this includes staff and national assets.

The On-Call Officer will also provide support to the wider ambulance service / NHS networks on a national basis, as well as to partner agencies for example the Technical Response Force. The system ensures two NARU Officers are available 24/7 for telephone calls or response as required. Specific equipment, criteria, skill sets, remuneration and standards of competency have been identified in line with national guidance and Skills for Justice National Occupational Standards (NOS) for Ambulance Commanders.

The On-Call Officers are also available to provide expertise and support to the NHS England Command Centre and the National Ambulance Coordination Centre as required.

More information is available here.




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